Contact Centre Solutions
Whether your business has a small help-desk contact centres or a large-scale, multisite, multimedia contact centre, you need a contact centre solution that supports remote workers, integrates business processes, controls costs, and ensures business continuity. You need a contact centre solution that can streamline your business operations and procedures, improve communication with your customers and for your agents, and which can be self-managed with minimal intervention.
Cloud Central’s contact centre solutions can integrate with existing infrastructure investments and provide your business with the flexibility to add further capabilities as your needs change and grow.
Our call centre solutions help to increase productivity and improve the quality of service delivered to your customers throughout the UK or internationally. We provide our clients with specified applications which intelligently handle customer contact by queuing, routing, sending emails, SMS and handling web-chat more efficiently and effectively. Our automated outbound dialling system can help you increase the number of customers successfully contacted daily, with productivity improved by up to four times greater.
So if you have a small contact centre with a few customer service agents or a large, multisite centre in need of multimedia capabilities, Cloud Central has a Contact Centre Solution that combines phone, email, live chat and more, so you can deliver the right customer experience, streamline business operations and increases customer satisfaction.
Cloud Central offers both cloud-based and on-site solutions, which are very flexible, letting you respond to fluctuations in customer demand. Our reporting and data analytics enable you to measure and manage your contact centre performance. We also offer managed Media Recording, Workforce Management, and other supporting services.