IT Managed Services
We provide managed IT services so you can concentrate on your business.
Cloud Central has been providing comprehensive remote and on-site managed IT services to organisations across the UK for over 15 years. Our highly experienced team will work with you to understand your business challenges to provide managed IT services and a streamlined strategy. Delivering cloud-based or on-site solutions, we can customise a strategy based upon your specific business needs.
Our managed IT services offering is designed to deliver your IT and communications requirements in a simple and cost attractive method. We offer our services via a commercial model, on a flexible pricing model with both fixed monthly and pay-as-you-go options to suit you organisation.
IT Infrastructure Audit
As businesses grow and develop, they generally require more IT resources to operate to their fullest potential. We know that without an adequate plan to forecast IT upgrades as you grow, your organisation could suffer from bottlenecks and severe downtime. This is due to the strain that is placed on your potentially inadequate IT Infrastructures.
Businesses who sign-up to an IT maintenance plan are entitled to an Infrastructure Performance Review. We look at how we can best serve your business’ needs while investigating ways we can reduce your monthly outgoings.
IT Support
We understand that for SMEs, running your own in-house IT department can be a very costly exercise. IT departments can be understaffed and overworked, or not fully utilised therefore making them an inconvenient drain on budgets. Resources applied to your IT Department could be better allocated elsewhere within your organisation.
Cloud Central provides a comprehensive alternative to having your very own in-house IT department. With our customer-first approach and years of experience, you can rely on us to deliver remote and on-site IT Support to your business.
24×7 Monitoring
We know by monitoring your IT infrastructure comprehensively; we can find and eliminate the causes of downtime before they affect your business. Cloud Central proactively includes 24×7 Monitoring as part of our support packages.
Remote IT Support
Remote IT Support is an excellent way to provide cost-effective support to businesses. Organisations can get in touch with one of our IT support specialists, either by email or telephone or remote App, who will work closely with your organisation to resolve your issue.
Cloud Central’s state-of-the-art IT support technologies allow us to access your IT infrastructure remotely and resolve issues within a single session. Our remote service has helped 95% of our clients address a problem in a single IT support session, greatly reducing business downtime as a result.
IT Maintenance
Performing and managing maintenance for your IT infrastructure is vital to the day to day operation of your business. Cloud Central’s 24×7 active monitoring immediately alerts our IT support team when IT maintenance is required.
Cloud Central’s state-of-the-art IT support technologies allow us to access your IT infrastructure remotely and resolve issues within a session. Our remote service has helped 95% of our clients address a problem in one IT support session.
OnSite IT Support
In addition to the benefits provided by our remote support service, Cloud Central delivers On-Site SME IT support and maintenance. We understand that we can’t resolve all issues remotely and that you may need an IT specialist to visit you on-site. If this is the case, we will arrange for a specialist engineer to visit your premises and remedy your IT related issues as soon as possible or with an agreed SLA.
