cloud central IT support

IT Support

Cloud Central understands that for SME’s running your own in-house IT department can be a costly exercise.  IT departments can be understaffed and overworked, not fully utilised and a drain on budgets.  You may also find that resources applied to your IT Department could be better allocated elsewhere.  Cloud Central provides remote and onsite IT support to businesses, and our client first approach is a comprehensive alternative to an in-house IT Department.

Flexible Pricing

Cloud Central offers a bespoke range of maintenance and support packages. From pay, as you go support or fully contracted contracts with agreed service levels, we can tailor our packages to suit your business needs. 

24x7x365 Monitoring

Our proactive approach means that 24x7x365 monitoring is bundled into all of our support packages. We believe that by monitoring your IT infrastructure, we can find and eliminate downtime causes of downtime before they affect your business.

IT Maintenance

Performing and managing maintenance for your IT Infrastructure is vital to your business’s day to day operations. Our 24×7 monitoring provides our IT support team with alerts when maintenance is needed.  We will contact your organisation to arrange an in-house maintenance appointment.

Emergencies and Ad-hoc

Cloud Central also offer support when you need extra help or expertise immediately, whether it’s an emergency that requires urgent remote support or an onsite visit from a critical server failure or a one-off or intermittent issue we can give you the support you need.

Other areas where we can support your business include holiday cover, or other absence when your IT staff are on training and to provide extra cover when your resources are stretched.

Remote-IT Support

Cloud Central’s ‘Remote IT Support’ is an excellent way to provide your business with cost-effective IT support.   We have found that our remote IT support sessions can address the issues of over 95% of our customers.

Just contact one of our IT support specialists by email or telephone who will work with you to resolve your issue in one session, using our state-of-the-art IT support technologies that allow us to access your IT infrastructure remotely.

On-Site IT Support

In addition to the benefits we provide through our Remote-IT Support packages, we offer on-site support and maintenance.  Cloud Central understand that not all issues can be resolved remotely and your business may need an IT specialist to work from your location. If this is the case, then we will arrange to send a specialist engineer to your business to remedy your IT issue.

Strategic IT Director

Our Strategic IT Director will deliver the expertise and capability of an experienced IT professional ensuring that your business has someone on hand who has the knowledge to make strategic IT decisions. We provide regular business reviews to discuss how IT can help your long-term business challenges. We will proactively identify areas where technology changes can deliver significant benefits to your business.

Proactive approach

Regular reviews to review opportunities and risks and plan new IT developments.

Technology roadmap

Identify trends that could be incorporated into your business to improve your IT infrastructure.

Align IT with goals

Develop IT plans to help you achieve long-term business objectives.

For SMEs, there are considerable benefits to be gained by embracing new, emerging tech. Going digital opens up a range of opportunities to compete against larger organisations – something that is often considered difficult, or even impossible, for smaller businesses due to restricted budgets, pressures on time and resources, or low staff numbers.

Our Strategic IT Director can help your business plan for future growth and success by looking at digital enhancements and new technologies to ensure that your company can deliver experience greater efficiency and accuracy, reduced costs, and a more productive workforce by getting on board with digital transformation.

Get in touch to discuss your IT Support needs